New Online Land Management System Planned for Loudoun

Loudoun County is scheduled to launch its new online land management system on Monday, August 14, 2023. The system, called LandMARC: Land Management, Applications, Research, Coordination is designed to increase efficiency and transparency for Loudoun businesses and those looking to locate in Loudoun. The system is a comprehensive online tool for accessing, managing, and maintaining Loudoun County’s land-related information.

Customer Impacts Prior to Launch: July 26 – August 13

In preparation for the launch of the new system, some services for permitting and land development customers will not be available beginning Wednesday, July 26 through Sunday, August 13.

• New applications will be very limited.
• Payments will not be accepted.
• Edits/updates to existing applications/records cannot be made.
• Inspections will not be scheduled, and permits will not be issued.

The in-person customer service counters on the second floor of the Loudoun County Government Center at 1 Harrison St. SE in Leesburg will remain open during this time for general help related to permitting and land development, such as questions about county processes or conducting research on a property.

Submission, Payment & Scheduling Deadlines

In addition, submission, payment, and scheduling deadlines for customers begin Wednesday, July 26, 2023.

• Submit an application
  • Online, by mail, or in the drop box – 5:00 p.m. on Thursday, July 27
  • In-person – 5:00 p.m. on Friday, July 28
• Make a payment
  • Online – 5:00 p.m. on Thursday, July 27
  • In-person – 5:00 p.m. on Friday, July 28
  • By ACH – 3:00 p.m. on Wednesday, July 26
  • Proffer Payment – 5:00 p.m. on Friday, July 28
• Schedule an inspection
  • 5:00 p.m. on Friday, July 28.
  • Prior to July 28, WAIRS will allow inspections to be requested for Monday, August 14 – Friday, August 18. These requests will be transferred to LandMARC and the inspection results will be in LandMARC.
• Submit a LOLA comment
  • 5:00 p.m. on Friday, July 28

Stay Informed and Resources

• You can get details about the upcoming launch and get access to important information about the changes and impacts for customers online at loudoun.gov/landmarc.
• You are also encouraged to sign up to receive updates on the LandMARC launch through email or text message.
• As launch approaches, help and how-to resources for getting started in the new system will be posted on that page.
• As valued customers, we want to thank you in advance for your participation in this exciting change.  As always, please reach out to me if I can be of any assistance.

About LandMARC

LandMARC will leverage new technology to better serve the needs of the county’s customers. Through an online portal, members of the public will be able to:

• Submit permit, land development and legislative land use applications.
• Submit electronic copies of plans and other required documentation.
• Track the status of applications and land development projects.
• Request pre-application and pre-submission meetings.
• Request inspections.
• Pay application fees.
• Access public records related to permits and plans.

The new system will replace current internal systems, as well as publicly available systems, including LOLA and e-Permits. These systems, which date back two decades, are no longer able to provide the scalability or transparency required to meet the expectations and needs of the county’s customers. LandMARC will add many new online capabilities to better serve the needs of residents and businesses.